The track gives out many different statuses, marking the stages of transportation of goods from the Chinese store to the post office at the address of the buyer. In the article I will tell you what the status means Hand over to airlone that appear at the stage of sending the parcel from the country of departure.
Hand over to airline translates into Russian as "Handed over to the airline". This means that the parcel left the warehouse of the transport company and was successfully accepted by airport employees.
Now it, along with other exported goods, lies in the warehouse of the airport and is waiting for customs clearance and shipment to the country of destination. This status is an alternative to the Export message, which is displayed if the parcel has an international track number that does not describe Chinese events in such detail inside.
The Hand over to airline status may appear several times during the entire time of order delivery. This is due to the fact that Chinese goods are rarely sent directly to the CIS countries. For example, a parcel can be sent via Singapore - this applies, first of all, to complex technical goods (for example, electronics), which cannot be sent by ordinary Chinese mail.
In this case, the track number will contain the SG index. As a result, the status will appear first when the goods are at the Hong Kong airport, then during their stay at the Singapore airport. Sometimes the city is indicated in square brackets before the status.
According to your item number, when tracking postal items in AliExpress, there will be other statuses, to know the meaning of your status, follow the link:
What to do if the status on Aliexpress does not change for a long time
If the status of Hand over to airline does not change for a long time, you should not worry. You need to contact the seller, who will check with the transport company the location of the parcel. In some cases, goods may lie at the airport for a long time due to natural reasons - export volumes are large, and it may take a long time to reach a specific parcel. Numerous Chinese holidays and weekends may also be affected.
You can talk about problems with the parcel if the Hand over to airline status in Aliexpress is delayed for more than a month. Such a problem has recently been characteristic of Singapore services - if the order is sent through another country, there should be no problems. Before placing an order, you should ask the seller how he delivers.
If a problem occurs, the procedure is as follows:
- A dispute is opened on the fact that the order cannot be tracked. The reason must be the delay of the goods in China for more than two weeks. This is possible if the shipping method used is AliExpress Standard Shipping.
- Screenshots are attached to the dispute, which show the “hung” status.
- The dispute goes into the category of arbitration, which considers the problem without taking into account the seller's excuses (which often lie, blame problems on poor logistics and holidays, illegally extend the buyer's protection period, etc.)
Arbitration consideration of the problem will take some time, but as a result, with a high probability, the money for the purchase will be returned. Perhaps after some time the goods will arrive.
Before opening a dispute, you can try to contact Singapore Post - they will explain what is happening with the goods. Even if everything is in order with the parcel, it will take much longer than usual.
To avoid losing the ordered parcel at the Hand over to airline stage, before ordering electronics and other technically complex goods, you should check with the seller through which country the goods are sent, and if it is Singapore, it is better to choose another store.
In contact with
Hand over to airline- status in tracking mail from China, indicating that the parcel was transferred to the airline.
Orders arrive at Hong Kong International Airport from a warehouse located in Shenzhen. In addition, the status may mean that the cargo has already left China in the direction of the destination country.
When the package lands in the country of the recipient, a new entry will appear in the tracking information that the package has arrived in one of the cities in the country of destination.
Hand over to airline
The Hand over to airline status can be seen in tracking services when trying to determine the current location of a package that was sent by AliExpress Standard Shipping. In addition, similar entries are found with other carriers.
On the individual page of the selected order, the status of the package is displayed, and above it is the full date and time of the event that occurred during the delivery process.
Literal translation of the phrase "Hand over to airline" in Russian it sounds like this - "Transfer to Airline".
More complete information about tracking a postal item is available on the pages of the tool
began to ask questions about the goods sent by Singapore Post. In particular, the issue is related to the fact that the goods are stuck with the status "Hand over to airline", which has been hanging for over a month. Let's take a look at what this status is and why it has not changed for so long.
Hand over to airline parcel status on Aliexpress - how to translate, what does it mean?
Parcel statuses on Aliexpress
If you translate the phrase into Russian, then it will sound like "Handed over to the airline". This indicates that the goods have been containerized and handed over to the air carrier for shipment to Singapore.
Thus, the Chinese post missed the parcel, but it was not registered in Singapore. Therefore, there is no data on the official website of the postal service. Although on Aliexpress the tracking shows that the order proceeded to the border of China.
Parcels can hang for two reasons:
- Parcel forwarding to Singapore has not taken place at the moment, as the container is not filled to the required level
- The parcel is already in Singapore at the sorting stage, but it has not yet been registered
What should I do if the package is stuck in the "Hand over to airline" status?
Parcel stuck in "Hand over to airline" status
- Write to the seller and ask if he can find out why the product is in one place. Until he reaches you, the seller is responsible for him and he can apply to search for the parcel.
- Just wait and check back from time to time for changes.
- If all possible delivery times have passed, then, of course, demand a full refund
There are other package statuses that you will be interested to know about.
Attention!!!
Some Singapore post parcels (RB……SG format tracks) that come with Aliexpress got stuck on June 2, 2017 with the status "Hand over to airline".
What does status mean "Hand over to airline"?
Status "Hand over to airline"- means "Handed over to the airline". This means that the parcel was loaded into a container and handed over to the air carrier for shipment to Singapore.
That is, the parcel has already been released by China Post, but this shipment is not registered at Singapore Post. Therefore, there is still no information about the parcel on the official website of the Singapore Post. But on the Aliexpress website itself, there are movement statuses in China, since your goods go to the border by a courier company that provides information about the movement of the parcel.
Where did the Singapore Post parcels hang?
At the moment, there is no exact information whether they are stuck in China, or hung upon arrival in Singapore. In this case, the shipment may hang in two stages:
- The package has not yet left for Singapore, as it is waiting for the container to be filled for shipment.
- The parcel arrived in Singapore and is in a temporary storage warehouse. Waiting for receipt and registration by mail.
What should I do if a package with the status "Hand over to airline" is stuck?
If your parcel is among the stuck, then:
- We just wait for her, periodically checking the track number, you never know the movement will start.
- Additionally, you can write to the seller, ask him to find out why your order is stuck. At this stage, the parcel belongs to the seller and only he can put on the wanted list.
- If the product does not arrive by the protection deadline, then open a dispute on
