Shipment canceled what to do. Delivery status on Aliexpress "Shipping canceled" - what does it mean, what to do? The goods with Aliexpress were sent partially - what is it? Why is the order canceled on Aliexpress

The buyer must wait for the consent of the seller. The seller has a certain amount of time to confirm the cancellation of the order, usually several business days. In order to cancel an order, you need to enter your personal account and select the necessary one from the list of orders. Next, you should click the "Cancel order" button (the button for canceling the order becomes available to the buyer after the payment is verified). Confirm the selected action by clicking the "Request Order Cancellation" button. In the window that opens, select the reason for canceling the order and click the "Submit" button. Without the confirmation of the seller, the order can only be canceled after the order processing time has elapsed. The most loyal reason for refusal for the seller is the wrong choice of product. In this case, the administration of Aliexpress will not apply sanctions against the seller.

Transportation canceled on aliexpress, what should I do?

Return Often, buyers have a question about how to return their order from AliExpress, if this order has already been canceled and has the status in the “Completed” card. You can return it, but first you need to figure out why he was given this status.

In the second case, the buyer may be left without a parcel and without money.

Return money to aliexpress

If fraud is detected, you must immediately contact the representatives of the trading platform and file a complaint against the store. If fraud is detected on the part of the product supplier, then it is blocked.

Attention

The money will be returned to the buyer's account within 10 business days. It is not difficult to return a canceled order if you follow the rules of transactions on AliExpress and skillfully communicate with representatives of the trading platform.

The next video will cover this in more detail. It happens that the seller simply does not have time to send the goods due to the heavy workload. In this situation, the order is canceled before it is shipped due to the fault of the store on Aliexpress, and when the money is returned, you don’t have to worry. The site rules state that they will be returned to the account automatically after the transaction is closed. This will take no more than 5 business days.

How to cancel a paid order for aliexpress?

What the Status Doesn't Mean - Transportation Canceled When in this situation, many buyers make incorrect conclusions about the reasons for what happened. That is why they take the wrong actions to solve the problem with the cancellation of transportation.
Most often, buyers mistakenly think that the reason for the cancellation of the delivery was:

Problems with customs clearance of the parcel. In this case, buyers are in a hurry to open a dispute and indicate the reason for the proceedings - "Problems with customs." In reality, the status of Transportation canceled on Aliexpress has nothing to do with the passage of customs control. Rushing to open a dispute, the buyer may be faced with the fact that the administration of the trading platform will close it.
Problems with the transport service.

Correct cancellation of an order for aliexpress

To avoid such situations, it is necessary to open a dispute a few days before the end of the "order protection" period or extend it. If there was a cancellation at the request of the client, then you can return it. You need to go to "My Orders" and click "Add to Cart Again". When the dispute is already closed and the money is returned, you will have to re-register everything. If this has not happened yet, then you need to contact the seller, explain to him that the returned product is needed, and ask him to cancel the refund. The third option provides for compensation of funds from the trading platform, since the responsibility for allowing scammers to enter the site lies with it.

It is impossible to resume the purchase in such a situation, but you can find the same one from another seller.

Return of a canceled order on aliexpress

Important

Aliexpress has its own track number tracking system. If the status “Received” is determined in the system, then the delivery protection and the time to start a dispute are reduced and amount to only 5 days.

If during this time the buyer does not open a dispute, the system will think that the order has been completed and the order will be closed.

Order protection time is over. If you have run out of time to protect the transaction, and the buyer has not extended the timer, and also has not started a dispute, then the transaction is considered completed.
The order has been cancelled. The seller did not send the goods on time, and you canceled your order with the corresponding button. Or he checked himself, since the seller did not provide data on the shipment.
In such a situation, the money will simply be returned to your account.
Suspicion of fraud. The order was closed by the administration due to suspicious actions of the seller.
This option is the least likely to be seen by buyers.

Order canceled on aliexpress - when will the money be returned

It also happens that on the postal site it is clear that the parcel is not going to the recipient who paid for the order, but to another country. This is all a reason to start figuring out how to cancel an order on Aliexpress.

Even in this case, it is quite possible to return the money. Cancellation before payment for the product When ordering a product, many people click on the "Buy Now" button without looking at the offers of other sellers. But when they see a similar product at a lower price in another store, buyers begin to think about how to cancel an order on Aliexpress.

If you have not paid for the goods yet, then there is nothing to worry about. Just forget about it. It will be in the list of unpaid for the set time.

Even if the seller writes you a letter asking you to pay for the goods, you can not respond to it or answer that you have changed your mind about making a purchase.

Will the money be returned if I cancel the order for aliexpress

Many novice users of the AliExpress online platform do not know that you can cancel an order placed on Aliexpress. There can be many reasons for this cancellation. For example, the buyer made a mistake when choosing the type of product, its size, color, and maybe even the number of units (despite the fact that you can reorder and pay for an additional number of things, in some cases it is more convenient when the entire required volume is supplied as part of a single order and in one package).

In addition, after placing an order and even after making a payment, the user can find a thing that is more suitable for some characteristics or simply a cheaper offer for exactly the same product from another seller. And this is not a complete list of possible reasons that prompt the buyer to cancel an order for Aliexpress. Depending on the circumstances, there are several ways to cancel an order.
But, if the goods have already been paid for, and the buyer’s plans suddenly change, there are several options for developing this action. After receiving a cancellation request, the store representative may refuse and disagree with the completion of the transaction.

The client has the right to re-submit a cancellation request, and the buyer can again return the transaction to processing and quickly send the goods. If this happens, the store customer has the right to refuse the product only 10 days after shipment.

What to do in such situations? If the seller asks not to cancel the paid transaction or returns the purchase for processing and sends it, without prior communication with the client, you must immediately open a dispute. An open dispute with the seller in time significantly increases the chances of the buyer to win. Most often, sellers are afraid to spoil their reputation and agree with the client.

We remind you that all dialogues on AliExpress must take place in English. Expect a response of 7-10 days if the buyer protection period for the order allows you to wait.

Try to solve the problem personally with the seller, and only then think about the dispute.

If the seller ignored your appeal or during the correspondence process it was not possible to achieve a solution to the problem, it is necessary to open a dispute. When opening a case, please indicate "Problem encountered" - "Problem with the delivery of goods" - "No tracking information".
In the case when the protection period has already expired, but 15 days have not yet passed from this moment, you can open a dispute due to the reason “A problem has arisen” - “Problem with the delivery of goods” - “Order protection is already expiring, but the package is still on the way”.
Attach to the dispute evidence that the parcel was not handed over by the seller to the carrier.

WhatTech User ManualBuyer ProtectionWhy did Aliexpress cancel an order? What to do if the order for Aliexpress is canceled? In this article, we will talk about what to do in a situation where an order was unexpectedly canceled on Aliexpress, and also what is the reason for this. content

Why was the order canceled on Aliexpress?
What to do if the order for Aliexpress is canceled?
The seller canceled the order for Aliexpress: when, where and how quickly will the money be returned?
Video: Frozen order on Aliexpress. What is it and what is it eaten with?

If you have logged into your Aliexpress page and found that your order is closed, although you have not received anything, then do not panic. First of all, you should find out the reason. Why was the order canceled on Aliexpress? Order Closed There are several reasons why an order might unexpectedly be closed.

Another person received the order.

Transportation canceled on aliexpress, what should I do?

If the seller has not yet managed to send the goods you paid for, he will confirm the cancellation of the order and the buyer will receive his money back in a few days, and the order will be closed. But this is if the seller is respectable, and you have indicated a reason for canceling the order, which will not negatively affect the rating of the seller himself. One of these reasons for cancellation is a refusal due to inappropriate color, size, etc., that is, when the buyer realized that the product might not suit him for some characteristics.
Otherwise, the seller may refuse to cancel the order and change its status to "Sent". Of course, he will send it, otherwise you will still return your money through the Dispute for non-receipt. The order received the status "Shipped" After the goods are sent by the seller, it is no longer possible to cancel the order.
You can return money for it only when it is sent back to the sender.

Return money to aliexpress

In the case when this does not happen, the AliExpress team is connected to the dispute, explaining the reasons. By providing evidence that the request to cancel the transaction for the ordered item was submitted before it was sent, the buyer will definitely win this dispute and return the money spent. Cancellation after shipment It is possible to cancel the purchase of an already shipped product, but it will take more time and effort.

Important

If this does not happen, the client has the right to demand a refund. And then there is the "Extend protection" function, which increases the number of days allocated for the delivery of goods.

How to cancel a paid order for aliexpress?

If the dialogue with the seller did not work, refer to the fact that the seller refused to solve the obvious problem provoked by him. Take a screenshot of the tracking page and add it to the Upload Evidence section.

Wait for the seller's response in the dispute. If he rejects your offer to refund the full cost of the order, and at the same time does not solve the problem with the package, do not close the dispute.
Expect the dispute to be aggravated and the Aliexpress administration to join the proceedings.

Correct cancellation of an order for aliexpress

In this case, the buyer can request a full refund by opening a dispute, indicating the reason "No tracking information". But the opportunity to open a dispute will be presented to the buyer only after six days after the transfer of the order to the category “sent”. If you do not want a long refund of the money paid, when canceling the order, select the reason that is most convenient for the seller.

Attention

Thus, he will be more willing to meet you. If the seller confirms the request to cancel the order, the transaction is closed, and the money is returned to the buyer within two weeks from the date of termination of the transaction in the manner in which the order was paid. Information about the refund can be seen in the order interface, in the “Financial” tab. How to cancel an unpaid order on aliexpress? An unpaid order for Aliexpress is not considered completed.

Return of a canceled order on aliexpress

Reasons and conditions for canceling an order for Aliexpress
How to cancel an order on Aliexpress before payment?
How to cancel an order for Aliexpress after payment, but before the goods are sent?
Is it possible to cancel an order for Aliexpress after the goods have been shipped?
Automatic order cancellation on Aliexpress
Will the money be returned if the order for Aliexpress is cancelled?
How long does it take to cancel an order on Aliexpress?
Video: How to force a seller to cancel an order on ALIEXPRESS?

Reasons and conditions for canceling an order for Aliexpress The table lists the standard reasons for canceling an order for Aliexpress. Standard reason for canceling an order on Aliexpress. Consequences of cancellation for the seller and the buyer. I do not need this order. Cancellation is the fault of the buyer.

Order canceled on aliexpress - when will the money be returned

Reasons for disputes The seller on the Aliexpress trading platform receives money only after the expiration of the time allotted for the delivery of the goods, or after the customer has confirmed its receipt and does not intend to return it. All this period they are blocked in the system, and the customer has a chance to return them. To do this, you need to open a dispute. The reasons for starting it may be as follows: - the track has not been tracked for a long time; - the postal system indicates another place of receipt of the goods; — the delivery period is coming to an end; The product received does not match what the buyer expected.
This is not a complete list of reasons to think about how to cancel an order on Aliexpress. It is worth noting right away that the administration treats problems with tracks very carefully, and unscrupulous sellers are fined.

Will the money be returned if I cancel the order for aliexpress

Cancellation of a placed but not yet paid order for Aliexpress In this case, everything is very simple. To cancel such an order, go to the "My Orders" section and find it in the general list. Opposite any unpaid order there is a button "Cancel order", which you will need to click on.

After that, a pop-up window with a special form will appear on the page, in which you will need to select from the list the most appropriate cancellation reason in your situation and click on the "Submit" button. This operation will automatically close the order you do not need. Some AliExpress users prefer not to pay attention to erroneously placed orders.

They just don't pay for them and don't bother with cancellations. Usually, after 20 days, an unpaid order will automatically end.
A similar payment verification is also carried out when paying with bank payment cards (Visa/Mastercard), but the cancel order button is not active in this case. The order received the status "Expected to ship" In this case, AliExpress has approved your payment and the seller is given a certain time to send it. At this time, the Buyer also has access to a button to cancel the order, by clicking on which he can send a request with the same indication of the reason for such an action.
Only now, in order for the order to be canceled, the seller must agree to the cancellation. This is due to the fact that the buyer can request the cancellation of the order while the seller has already sent it. In this case, the store will waste money on shipping, and even risk losing the product itself without receiving a cent for it.

Quite often, such situations occur during large-scale sales on Aliexpress. Note that the service for creating an electronic order for delivery and reservation of track numbers is available for such delivery methods as Aliexpress Saver Shipping, Aliexpress Standard Shipping and Aliexpress Premium Shipping. Other shipping companies on Aliexpress also have a similar service. It is known that for sellers such opportunities are provided by China Post for shipments - China Post Registered Air Mail. The only difference is that the Chinese state postal operator has only the status “Logistic order created”, which is not automatically canceled if the seller does not hand over the parcel to the carrier. More details about this are written in the corresponding article, the link to which is located in the previous sentence.

Sometimes on Aliexpress users are faced with the fact that when tracking, the status is displayed "Transport canceled". What does this mean? And what to do in this case?

If you have recently Aliexpress, then you should study the article. She will tell you in detail how to make purchases on the site more profitable, the nuances of placing orders and paying for them.

What does transportation canceled on Aliexpress mean?

As we have already said, a similar status can be seen when tracking a package with Aliexpress. This is by no means an order status. It is usually displayed with the following phrase - Order has been cancelled.. It translates as "Order has been cancelled" or "Transport canceled".

This status indicates that the order has been cancelled. by mail.

Why does the status appear? Transport canceled«?

This usually happens when the seller bought a track number in advance, but did not bring the goods for shipment. He has two weeks to do this. Accordingly, since the order was not brought to the post office within a certain period, then the booked room was canceled and the shipment was canceled.

Will an Aliexpress order be canceled if the shipment is cancelled?

If you see when tracking - "Order has been cancelled", then it just indicates the cancellation of sending by mail. Accordingly, on Aliexpress the order will remain valid. Thus, opposite the order, you will see that it has been sent until the transaction protection time expires.

Therefore, it is necessary to act. To get started, write to the seller and ask why the order was not sent. If he does not answer you within a few days or sends you some unsubscribe, then you can safely open a dispute because there is no tracking information. In addition, attach a screenshot of the tracking so that the mediators make a decision in your favor faster.

Video: Aliexpress Order Cancellation | Aliexpress in Russian

Unexpectedly, the order was canceled, and also with what it is connected.

If you are logged into your page Aliexpress and found that your order is closed, although you have not received anything, then do not panic. First of all, you should find out the reason.

Why was the order canceled on Aliexpress?

There are several reasons why an order may unexpectedly be closed.

The order was received by another person. Aliexpress has its own track number tracking system. If the status “Received” is determined in the system, then the delivery protection and the time to start a dispute are reduced and amount to only 5 days. If during this time the buyer does not open a dispute, the system will think that the order has been completed and the order will be closed.
Order protection time is over. If you have run out of time to protect the transaction, and the buyer has not extended the timer, and also has not started a dispute, then the transaction is considered completed.
Order has been canceled. The seller did not send the goods on time, and you canceled your order with the corresponding button. Or he checked himself, since the seller did not provide data on the shipment. In such a situation, the money will simply be returned to your account.
Suspicion of fraud. The order was closed by the administration due to suspicious actions of the seller. This option is the least likely to be seen by buyers. Especially if they rarely check the status of an order.

What to do if the order for Aliexpress is canceled?

Of all the above situations, it is worth considering in detail the last one. What to do if the order for Aliexpress canceled due to fraud?

This situation occurs when the seller has the lowest price for the product, and many people have already ordered it, well, you've made up your mind. In the end, the package is never sent or the left tracking number is issued.

Many buyers begin to open disputes and, accordingly, this does not escape the administration. In this case, all orders are frozen.

During the verification, the seller must submit documents for justification, and the status of your order will become "Frozen Orders".

Nothing needs to be done while the trial is going on.

It remains only to wait until the administration checks the seller. If the violation is confirmed, the order will receive the status "Closed", and the money will be returned to the account from which the payment for the goods was made.

Sometimes buyers do not control the status for a long time and already see its final stage, that is, when it becomes narrower "Closed". And there will be no explanation.

To make sure the money is sent back to you:

Select

Click next to the item you want "More"

Go to tab "Payment"

Payment tab

Return information should be included here.

The seller canceled the order for Aliexpress: when, where and how quickly will the money be returned?

If your order is completed or closed by the administration, then after the end of all proceedings, the funds will be returned to you to the account from which the payment was made within 3-15 days.

Video: Frozen order on Aliexpress. What is it and what is it eaten with?

Parcel tracking on Aliexpress often raises questions not only for beginners, but also for experienced users. The fact is that while the parcel is moving to the recipient, it changes numerous statuses and it is not always clear what they mean. One of these statuses is "Transport canceled". Let's take a closer look at what it means.

Why is shipping to Aliexpress cancelled?

As we have already said, this status appears while tracking the location of the parcel on Aliexpress. Do not confuse it with the status of the order, as it is completely different. Basically, all parcel statuses are written in English, and therefore you can see this phrase -

Accordingly, in Russian, it means that the transportation of the parcel was canceled at the post office. And it was not the seller who did it, but the delivery service. Why did this happen?

As a rule, sellers buy track numbers in advance and immediately issue it to the buyer after receiving the order. In this case, the parcel is sent later. Companies usually give two weeks for this. Thus, if the seller does not bring the order to the post office within two weeks, then the number is blocked and the shipment is canceled.

Will the order be canceled if the transportation to Aliexpress is canceled?

Even if on Aliexpress you have received the status of the parcel "", this does not mean that the order itself will be canceled. Therefore, you will be shown the information that it has been sent and the transaction protection counter will report.

You should not leave this situation unattended, but you must begin to act. First of all, contact the seller and ask why he did not send the goods. If he doesn’t contact you or answers, but something is incomprehensible and cannot explain the situation, then you can open a dispute and indicate the lack of tracking data as the reason. Be sure to attach a screenshot with the status to the dispute so that the decision can be made faster.