Shipment canceled- an entry in the order tracking information, which indicates that the sending of the parcel was canceled for some reason. In such a situation, the carrier company returns the order to the Aliexpress seller.

The main reason for the cancellation of delivery is the sender's request to return the shipment back. In addition, the cancellation of the forwarding process may occur due to technical problems with the carrier, making it impossible to deliver the parcel to the recipient.

Literal translation of status "Shipment cancelled" sounds in Russian "Forwarding Canceled".

The above phrase always indicates the date and time when the cancellation was made. After the forwarding process is canceled, the tracking of the mailing is completely terminated.

Shipment cancelled on Aliexpress - what to do?

The entry “Shipment cancelled” in the tracking information of the parcel is the reason for opening a dispute and requiring the seller to return the money paid on the order. Even if the seller continues to assure the buyer that there are no problems and the order is in the process of delivery, there is no need to cancel the dispute.

The translation and description of other statuses can be found on the pages of the "Tracking statuses" section. Regularly checking the tracking information of shipped orders will help to avoid financial losses and other misunderstandings.

Buyers often confuse some statuses in track tracking and order statuses on Aliexpress. Therefore, the following questions arise. For instance:

“According to the track list, my order is closed (Order has been Cancelled), was my order for Ali canceled? Will the parcel come to me? What does it mean?"

What does the status "Order has been Cancelled" mean?

Status "Order has been Canceled" in the tracking of the shipment is translated as " Order has been canceled". But it does not mean the cancellation of your order for Aliexpress, but the cancellation of sending by mail. Such a status may appear in situations where the seller reserves a track number, but does not bring the parcel to the post office within 2 weeks. Since your order does not arrive at the post office within the allotted time, the registered track will be canceled and the shipment order will be cancelled.

Did the order for Aliexpress get cancelled?

If the status "Order has been Cancelled" appeared in the tracking of your track number, this does not mean that your order for Aliexpress has been cancelled. At the same time, you need to understand that the parcel will not come to you either, since the shipment has been canceled for this track number. The status of your order on AliExpress will remain in the "Order shipped" status until the end of the Buyer Protection period.

What do we have to do?

Since your order has not been shipped, contact the seller immediately. And ask him to check what's wrong with your shipment. If within 5 days the seller does not solve your problem, and a normal readable track does not appear in your order, then you can open a dispute with a clear conscience due to the fact that the track is not tracked.

Unexpectedly, the order was canceled, and also with what it is connected.

If you are logged into your page Aliexpress and found that your order is closed, although you have not received anything, then do not panic. First of all, you should find out the reason.

Why was the order canceled on Aliexpress?

There are several reasons why an order may unexpectedly be closed.

• The order was received by another person. Aliexpress has its own track number tracking system. If the status “Received” is determined in the system, then the delivery protection and the time to start a dispute are reduced and amount to only 5 days. If during this time the buyer does not open a dispute, the system will think that the order has been completed and the order will be closed.
• Order protection time is over. If you have run out of time to protect the transaction, and the buyer has not extended the timer, and also has not started a dispute, then the transaction is considered completed.
• Order has been canceled. The seller did not send the goods on time, and you canceled your order with the corresponding button. Or he checked himself, since the seller did not provide data on the shipment. In such a situation, the money will simply be returned to your account.
• Suspicion of fraud. The order was closed by the administration due to suspicious actions of the seller. This option is the least likely to be seen by buyers. Especially if they rarely check the status of an order.

What to do if the order for Aliexpress is canceled?

Of all the above situations, it is worth considering in detail the last one. What to do if the order for Aliexpress canceled due to fraud?

This situation occurs when the seller has the lowest price for the product, and many people have already ordered it, well, you've made up your mind. In the end, the package is never sent or the left tracking number is issued.

Many buyers begin to open disputes and, accordingly, this does not escape the administration. In this case, all orders are frozen.

During the verification, the seller must submit documents for justification, and the status of your order will become "Frozen Orders".

Nothing needs to be done while the trial is going on.

It remains only to wait until the administration checks the seller. If the violation is confirmed, the order will receive the status "Closed", and the money will be returned to the account from which the payment for the goods was made.

Sometimes buyers do not control the status for a long time and already see its final stage, that is, when it becomes narrower "Closed". And there will be no explanation.

To make sure the money is sent back to you:

• Select

• Click next to the item you want "More"

• Go to tab "Payment"

Payment tab

Return information should be included here.

The seller canceled the order for Aliexpress: when, where and how quickly will the money be returned?

If your order is completed or closed by the administration, then after the end of all proceedings, the funds will be returned to you to the account from which the payment was made within 3-15 days.

Video: Frozen order on Aliexpress. What is it and what is it eaten with?

Making orders on the official website of Aliexpress is convenient and easy. The system works in such a way as to protect the interests of the buyer and make online shopping a real pleasure. However, none of us is immune from some unpleasant situations that may arise for reasons beyond our control. Today we will tell you what to do if the seller on Aliexpress canceled the delivery of purchases. Such troubles happen infrequently, but it is better to know their significance in advance.

Why could the seller cancel the delivery?

There are several reasons why your order may be canceled:

• The package was sent to the wrong address and the other person has already received it. Such situations, alas, can happen to any client of an online store. When transliterating an address from Russian into English, errors and inaccuracies often appear, which lead to such troubles. If someone, even another person, has received your purchases, the store will receive a notification. He can shorten the buyer's protection period, and then, without receiving feedback on the order, close it.
• Buyer protection period has expired. After asking the question, "What does it mean when the seller on Aliexpress cancels the delivery?" Check the status of your order. If the purchase protection period has already expired, the store has the right to close the transaction without any explanation. Having received no feedback from you, he decided that the goods “came” to their destination in a timely manner and the purchase completely suited you.
• You "hit" a scammer. In figuring out what it means when a seller canceled a shipment to Aliexpress, any buyer may find that they have been the victim of a scammer. Such unscrupulous stores collect money from customers, and then simply stop communicating. The chance of being deceived is quite small, since the AliExpress administration closely monitors who and how sells goods on this trading platform. But the risk, alas, is not excluded.
• It is also possible that the delivery is canceled due to .

The seller on Aliexpress canceled the delivery - what to do in such a situation?

1. First of all, contact the store where you made the purchase. Write to the seller that you have not received the package. If the problem lies in a misspelled address or postal errors, the store will be interested in helping you with receiving the goods.
2. open a dispute. If the purchase protection period has not yet expired, and the seller still does not get in touch, hurry up to open a dispute on the order. This will allow you to either get your money back or get the item reshipped.
3. Contact Support. Sometimes the only thing you can do if the seller on Aliexpress canceled the delivery of the order is to ask the administration of the trading platform for help. This applies, first of all, to situations with unscrupulous stores. The site administration will force the violator to return the money to you, after which they will permanently block him.

Parcel tracking on Aliexpress often raises questions not only for beginners, but also for experienced users. The fact is that while the parcel is moving to the recipient, it changes numerous statuses and it is not always clear what they mean. One of these statuses is "Transport canceled". Let's take a closer look at what it means.

Why is shipping to Aliexpress cancelled?

As we have already said, this status appears while tracking the location of the parcel on Aliexpress. Do not confuse it with the status of the order, as it is completely different. Basically, all parcel statuses are written in English, and therefore you can see this phrase -

Accordingly, in Russian, it means that the transportation of the parcel was canceled at the post office. And it was not the seller who did it, but the delivery service. Why did this happen?

As a rule, sellers buy track numbers in advance and immediately issue it to the buyer after receiving the order. In this case, the parcel is sent later. Companies usually give two weeks for this. Thus, if the seller does not bring the order to the post office within two weeks, then the number is blocked and the shipment is canceled.

Will the order be canceled if the transportation to Aliexpress is canceled?

Even if on Aliexpress you have received the status of the parcel "", this does not mean that the order itself will be canceled. Therefore, you will be shown the information that it has been sent and the transaction protection counter will report.

You should not leave this situation unattended, but you must begin to act. First of all, contact the seller and ask why he did not send the goods. If he does not contact you or answers, but something is incomprehensible and cannot explain the situation, then you can open a dispute and indicate the lack of tracking data as the reason. Be sure to attach a screenshot with the status to the dispute so that the decision can be made faster.

Video: Tracking a parcel from China. Parcel statuses on Aliexpress