English words and phrases for communication in a hotel. English for tourists English phrasebook for tourists in a hotel

Each of us, after active working days, needs to also actively relax. In this article, you will learn what phrases to use when checking into a hotel.

I'd like to check in, please— I would like to register, please!

After that, you will most likely be asked to fill out a registration form.

Name- name

Surname/ Last name- surname

Passport number- passport ID

issue date- date of receipt of the passport

Type of document— type of document (Passport or ID card)

date of birth- Date of Birth

Nationality- nationality

E-mail address- Email

credit card- credit card

credit card number- credit card number

Exp.date- card expiry date

Signature- signature

Date- date

After filling out the registration form, you will most likely want to request a room of your own liking. For many tourists, the view from the window is important. This is where English for tourists comes in handy.

Can I have a room with a nice view, please?— Can I have a room with a nice view from the window, please?

For a room with a sea view, you may have to pay extra, but you can try to ask.

Can I have a room with a sea view, please?— Can I have a room with a sea view, please?

Usually in large hotels there are several buildings, and they are located in different parts of the hotel. To ask for a room in the beach building, you need to use English for tourists again and say:

Can I have a room close to the sea, please?

If you want to ask for a room in the building near the restaurant, you need to say:

Can I have a room close to the restaurant, please?

If you want to ask for a room in the pool building, you need to say:

Can I have a room close to the swimming pool, please?

You can also ask for a hotel card to choose the building yourself.

Can I have a look at the map of the hotel, please?— May I have a map of the hotel, please?

If you are traveling with small children or for other reasons it is difficult for you to climb higher floors, then it is advisable to ask for a room on the ground floor:

Can I have a room on the ground floor, please?

Or ask if the hotel has an elevator:

Is there a lift in the hotel?

Another important question for the tourist: Can I have a room with a double bed?

Can I have a room with the double bed (twin bed), please?

Can I have a room with two beds, please?— Can I have a room with two beds?

When checking into a hotel, always use tourist English and follow these tips:

  1. Try to always smile and be friendly. A sincere smile evokes the other person's disposition towards you. Thus, you will have a much better chance of getting the room you want.
  2. It's always nice to hear given name. Therefore, if a person has a badge, then you can immediately address him by name or ask “What’s your name?” (What is your name?) and after that you can communicate with a person by calling his name.
  3. Not everyone knows that it is customary to leave a tip at the reception. But it is not always convenient to leave a tip in the form of money. Therefore, bring a small souvenir or just chocolate with you, and present it to the person who will register you, saying Here’s a small present from my country (This is a small gift from my country).

When going on a trip, many tourists want to arrange the most comfortable beach vacation for themselves and try to get a room with a sea view. Moreover, some guests order a “sea view” in advance, paying extra for the service already indicated in the tour package. Other travelers consciously do not seek to get a room with a sea view (marked as sea view in the voucher), simply wanting to save money. At the same time, just before receiving the key to the "cherished" hotel room, cunning tourists try to "appease" the administrator at the reception - with a smile, a souvenir from Russia or another "reception". In this article, we will reveal the "secrets" of how you can get a great hotel room without spending too much money. Of course, our recommendations do not give an absolute guarantee that you will get a "luxury" room for the "standard" price, but it's definitely worth a try!

If you know the official language of the country you are going to (Italian, Spanish, Portuguese, Chinese, etc.), or if you are fluent in English, you should not have any problems asking for a number. But if it is difficult to call you a “polyglot”, we will show you how to say in English “a room with a sea view”. It is enough to look into the eyes of the administrator, smile (this advice is especially relevant in Thailand, Vietnam, India and the Dominican Republic) and ask for a sea view (sea view). It is advisable to add the word please (please - please). If there are available rooms with a view of the ocean, bay or sea, it is likely that you will not even be asked for additional payments and will be given a key. If your beautiful smile and polite request did not have the desired effect, and the charming administrator with a cute "grimace" refuses you, you can use the "age-proven method".


Council number 2. Souvenir from Russia

If you really want to get a good clean room with serviceable plumbing, a large comfortable bed and a balcony, you will have to fork out. But if you are constrained in finances, try to “appease” the receptionist with a pleasant present from Russia - Tula gingerbread, Alenka chocolate bar or, for example, nesting dolls. Wow, ride!


Council number 3. Give a "bribe"

Sometimes for a room with a sea view an additional payment is required - from $ 100 and more. However, many administrators ignore the standard "fee" and settle for a smaller amount. A couple of tens of dollars or euros put into your passport when registering can sometimes help you get a good hotel room and speed up the check-in process. Did the tips you tried help? It’s a pity, but you will have to put up with settling in a less comfortable room, or still use the recommendation above and book a room with a sea view in advance, at the booking stage. In any case, even if you failed to get the desired room in the hotel, do not be discouraged! In the end, you will not be in the room for days! Enjoy not the view from the window or balcony, but the sea itself, the beach and the wonderful warm sun! Have a nice holiday!

It's good when the administrator at the reception in a hotel in another country knows Russian and can understand you, speak your language. And if ? Then the phrases from this article can help you in some situations.

In order to clarify or clarify something about accommodation, it is not necessary to know perfect English. In a hotel, for many situations, it will be enough to apply a few memorized phrases.

Let's start with how in general there will be a "hotel" or "hotel" in English: "Hotel". Easy to remember. Pronounced as [hotel] (emphasis on "e").

Phrases and their application

To begin with, imagine the situation that you have not yet reached your hotel. But you have a business card with his name, and you can't find him, despite the fact that you are already somewhere nearby. Then you can, showing him a business card with the name of the hotel:

If you looked at the proposed room, and you didn’t like it, in English it can be expressed like this:
I don't like this room. I don't like this number. [ay dont like zis room]

Accordingly, if you want to say that you liked it:
I like this room. I like this number. [ah like zis room]

What is important to know when checking into a hotel

If you have booked your stay at this hotel in advance, tell the reception desk:
I have a reservation. A room has been booked for me. [ah hav e rezation]

Of course, first of all, you need to find out when the check-out time is at the hotel.
What is the check-out time? When is checkout time? [Wat of the check-out time?]

What is my room number? What is my room number? [wot from mai rum nambe?]
What floor is my room on? What floor is my room on? [wat flo from my room he?]
When do you serve breakfast? What time is breakfast? [wen du yu show breakfest?]

As you understood from the text above, the checkout time in English is: check-out time.
And “late check-out” from the hotel in English will be: late check-out [late check-out]. Those. This is a departure later than checkout time.
Early check-in: early check-in [eoli check-in].

Extension

If you want to extend the hotel room, then in English you can notify the administrator about this using the following expression:

I'd like to extend my stay for two days. I would like to extend my stay by two days. [go like to ixtend may stay fo to daze]

The example indicates two days, but if you need to say about a different amount, use the article about, and substitute your own version in this phrase.

Of course, we have given as examples only a small list of phrases and words that will be useful for you to use in the hotel, when communicating with the hotel administrator and at the reception. But, we hope that this material will be useful to you in application, especially if your knowledge of the English language is quite minimal.

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They say that everyone would like to be treated like at home in a hotel, and at home like in a hotel. But in order to feel comfortable in a hotel abroad, you need to know English. Well, if you study it and can easily communicate abroad. And what about those who do not know English well and are going on a trip soon? For you, we have compiled an understandable and practical phrase book on the topic "English in the hotel". Read step by step instructions about how to communicate in English in a hotel.

We have written a simple travel phrasebook that contains dialogues, phrases and a dictionary on 25 essential topics. Go on a journey with the main character and improve your English. You can download the book for free at.

Booking a hotel room

You can book a hotel room on Russian-language sites, but sometimes it becomes necessary to reserve it by phone. In this case, you will need to clarify information about the hotel and specifically about the room, as well as its cost. This can be done with the following phrases:

PhraseTranslation
Hello, can I reserve a room, please?Hello! Can I book a room please?
Can I book a room?Can I book a room?
How far is it from the airport / city centre?How far (is the hotel) from the airport / city center?
What types of rooms are available?What types of rooms do you have?
I need a double room for five days.I need a double room for five days.
I would like to book a single/double/triple/twin-bedded room.I would like to reserve a single/double/triple/two bed room.
I'd like to book a suite / presidential suite.I would like to book a deluxe/presidential suite.
I would like to book a non-smoking room.I would like to reserve a non-smoking room.
I "d like to book a room with a bed for a child.I would like to book a room with a bed for a child.
I "d like to book a room facing the sea / lake.I would like to book a room with a sea/lake view.
I'll take this room for a week.I'm renting this room for a week.
I'll stay here for a week.I'll stay here for a week.
I "m going to leave on April the ninth.I'm going to leave April 9th.
When is check-out time?At what time should I vacate the room?
Would it be possible to have a late check-out?Can I check out later?
I'd like full board / half board.I would like full board / half board.
Do you have a car park?Do you have parking
Do you allow pets?Do you allow pets to stay?
Do you have a special menu for children?Do you have a special menu for kids?
Does the hotel have any facilities for children?Does the hotel have a room for children?
Does the hotel have a gym / swimming pool? Until when is it open?The hotel has gym/ swimming pool? Until what time does he work?
Does the hotel provide airport transfer?Does the hotel provide a shuttle to the airport?
What's the price for a single/double/triple/twin-bedded room?What is the cost for a single/double/triple/two bed room?
How much is the service charge and tax?How much is the service and tax?
How much is for the room including breakfast?How much is the room price including breakfast?
Is breakfast included?Is breakfast included? (total cost)
That's a bit more than I wanted to pay.This is a little more than I expected to pay.
Can you offer me any discount?Can you offer me a discount?
Is there anything cheaper?Is there something cheaper?
Do you have any cheaper rooms?Do you have any cheaper rooms?
What is the total cost?What is the total amount due?
Do you need a deposit?Do you need a deposit (deposit)?
Are my credit card details necessary when making a reservation?Do I need my credit card details when booking?

Let's look at the classification of hotel rooms. If everything is clear with a single (single) and triple (triple) number, then the wording of double and twin needs to be explained. Double - double room with one double bed, and twin - double room with two single (separate) beds.

The hotel can also offer you a suite (suite /swiːt/) or a presidential suite (presidential suite). If you are going on vacation with friends or parents, you can book two rooms with an adjacent door (adjoining rooms).

Not only in the classification of rooms, but also in the classification of beds it is easy to get confused. Typically, hotels offer their customers standard single beds (single bed), double beds (double bed) and "king beds" (queen bed / queen size bed). The so-called "royal" bed - the bed is larger than a double bed in size. In some hotels, you can also offer a sofa bed (sofa bed / pull-out couch) or a cot (rollaway bed), and for your child they can put a baby cot (cot).

A deposit or deposit is an advance payment that you pay in order to book a room.

There are two important things to keep in mind when talking about the price of a hotel stay. First, always ask if the hotel can give you a discount. If you are abroad not in the peak of the tourist season, most likely you will be given a nice bonus. Secondly, always specify the final price of the stay. This way you will know immediately what services will be included in the bill, and you will not be in for an unpleasant surprise when you check out.

Don't forget to clarify some details about your room. So, if you are going to go to a hot country, be sure to check if the room has air conditioning and a refrigerator. Want to add new photos to Instagram as soon as you arrive? Then ask if there is Wi-Fi in the room and how you can access the Internet. Use the following phrases in English to communicate with hotel employees:

PhraseTranslation
Does the room have an air conditioning/refrigerator?Is there air conditioning/refrigerator in the room?
Does the room have a bath/shower?Does the room have a bath/shower?
Does the room have a balcony?Does the room have a balcony?
Does the room have the Internet access?Is there internet access in the room?
Is there a TV/telephone in the room?Is there a TV/telephone in the room?
How many beds are there in the room?How many beds are in the room?
What floor is my room on?What floor is my room on?
How do I access the Internet?How can you access the Internet?
Can I get the Internet access in the hotel? Is it free of charge?Can I access internet at the hotel? It's free?

When booking, you can also be asked questions, and will also answer your questions. Look at typical English phrases that hotel workers will use when talking to you:

PhraseTranslation
What's your name, please?State your name, please.
What sort of room would you like?Which room would you like to rent?
Do you want to have breakfast included?Would you like breakfast included?
When will you arrive?When are you arriving?
How long would you like to stay in our hotel?How long do you plan to stay in our hotel?
We "ll have the room for you on April the fifth.We will have a number for you on April 5th.
We don't have any double rooms, but there's a triple room available.We do not have double rooms available, but we do have a triple room.
You have to check-out before 12 p.m.You must vacate the room by 12 noon.
It's fifty dollars a night plus tax.It costs $50 per night plus taxes.
You have to pay in advance.You need to pay up front.
Will you pay in cash or by credit card?Will you pay in cash or by card?
We require your credit card number for a deposit.We require your credit card number in order to make a room deposit.
Do you have a credit card?Do you have a credit card?
Can I take your credit card number?May I know your credit card number?
May I have your name and telephone number, please?Can I get your name and phone number?
Is there anything else I can do for you?Is there anything else I can help you with?
All rooms are booked.All rooms are booked.

By the way, before booking a room, we advise you to look at the hotel's website and evaluate the reviews of visitors, so you will find out whether it is worth staying at this hotel and what surprises you can expect. For example, you can find out under what conditions you can use the minibar. So, in some hotels you will only have to pay for the products that you have opened, in others you will have to pay for all the products, even if you did not use them.

Check-in at the hotel

Upon arrival at the hotel, you will need to register or, as they say, “check in” (from to check-in - register). The main advice is to communicate with the hotel staff politely, otherwise you can spoil your vacation. The following phrases will help you communicate in a hotel in English:

PhraseTranslation
Hello, I have a reservation for a single/twin/triple/double room.Hello, I have booked a single/double/triple/two bed room.
What time do you serve breakfast?What time is breakfast?
Could I have lunch in my room, please?Can I have dinner in my room, please?
What time’s the restaurant open for dinner?What time does the restaurant open for dinner?
What time does the bar close?What time does the bar close?
Where are the lifts?Where are the elevators located?
Do I pay now or at checkout?Do I need to pay now or when I check out?
Have you got a safe? Is it free of charge? How much is it?Do you have a safe? Is it free to use? How much does it cost to use the safe?

Be sure to ask about the safe. Experienced travelers are advised to leave all valuables and money in a safe, even if you are staying in a luxury hotel.

A hotel employee may use the following phrases in English when communicating with you:

PhraseTranslation
Could I see your passport, please?Please present your passport.
Could you please fill in this registration form?Could you fill out this registration card?
Could you please sign at the bottom of the form?Could you please sign at the bottom of the form?
Breakfast's from 8 a.m. till 11a.m.Breakfast from 8 to 11 am.
Dinner's served between 7 p.m. and 10 p.m.Dinner is served from 7 to 10 pm.
Would you like any help with your luggage?Can you help with your luggage?
Here's your room key.This is the key to your room.
Your room's on the second/third/fourth floor.Your room is located on the second/third/fourth floor.
Room 123 on the second floor.Room 123 on the second floor.
I "m afraid that your room isn't ready yet, sir.I'm afraid your room isn't ready yet, sir.

At the stage of settling in a hotel, the main thing is not to get confused in the floors. The fact is that abroad the numbering of floors is somewhat different than in our country. So, in America, the first floor is called the ground floor, the second - the second floor, etc. In the UK and Europe it is still more difficult: the first floor is the ground floor, the second is the first floor, etc. Why is it customary to “transfer” the first floor in Europe " On the second? Historically, people did not usually live on the first floors of buildings: in the Middle Ages, there was no sewage system and other benefits of civilization, so unpleasant odors coming from the street. Therefore, these premises were equipped for workshops, taverns, and various establishments. Civilization has come to Europe, but the floors are still numbered “inhumanly”, so don’t get confused.

To make it easier to understand how these phrases are used, watch this video with a dialogue in a hotel in English:

Room service

During your stay at the hotel, you will need to communicate at least at an elementary level with the staff, in particular, you will need to communicate by phone with the room service (room service). When communicating with them, first state the number you are calling from: “My room number’s 123” (“My number is 123”). After that, you can use the following phrases in English:

PhraseTranslation
Could I have a wake-up call at eight o'clock?Could you wake me up at eight o'clock?
Where's the bar/gym/swimming pool/restaurant?Where is the bar/gym/pool/restaurant located?
Could you send dinner to room 123, please?Could you send dinner to room 123, please?
I'd like a glass of apple juice and a cheese sandwich, please.I'd like a glass of apple juice and a cheese sandwich, please.
Do you have laundry service?Do you offer a laundry service?
Where can I find an iron?Where can I find an iron?
I would like my suit washed and pressed.I would like my suit to be washed and ironed.
Could I have the towel, please?Could you give me a towel please?
Can I have an extra bed/blanket?Can I get an extra bed/blanket?
Could you please change the sheets?Could you change the bed linen please?
My room is messy, and I would like it cleaned.My room is a mess and I would like it to be cleaned.
Are there any messages for me?Are there any messages for me?
How can I get to the museum from the hotel?How can I get to the museum from the hotel?
Could you please call me a taxi?Would you please call a cab for me?
Could you recommend me a good SPA center / gift shop not far from the hotel?Could you recommend me a good spa/gift shop near the hotel?

Although we have indicated phrases in English that will help you find a laundry, we still advise you to use its services as little as possible. It is believed that hotel laundries do not do their job very well, often spoiling customers' belongings.

Be sure to specify in advance at what time you will need to vacate the room. Many hotels have a rule that if you want to stay in your room after the check-out time by just a couple of hours, you will have to pay the cost of a whole extra day of accommodation.

See how two ladies communicate with the hotel administrator:

Problem solving in the hotel

Of course, we all would like to relax calmly and without problems, but our desires do not always coincide with reality. If you have any problems, use the following phrases in English:

PhraseTranslation
I've lost my room key.I have lost my room key.
My room's not been made up.My room is not cleaned.
The room is too noisy/cold/hot.The room is too noisy/cold/hot.
There is no soap/towel/shampoo in my room.No soap/towel/shampoo in my room.
There isn't any hot water.There is no hot water.
The television/air conditioning/shower doesn't work.TV/A/C/shower not working.
One of the lights doesn't work.One of the light bulbs is not working.
Could you send someone up to fix it?Could you send someone to fix this?
I am not feeling well. Is there a doctor in the hotel?I am sick. Is there a doctor in the hotel?
Could you find a doctor for me, please?Could you find a doctor for me please?

Experienced tourists are advised to leave the keys with the administrator when leaving the hotel, so you definitely won’t lose them.

Departure from the hotel

When leaving the hotel, you will need to pay for the room. To make it easier for you to communicate in English in a hotel, learn the following phrases:

PhraseTranslation
I would like to check out.I would like to leave.
Could I have a receipt, please? I am leaving tomorrow.May I have a check please? I leave tomorrow.
I would like to pay my bill.I would like to pay my bill.
I'll pay by credit card.I will pay the bill credit card.
I'll pay in cash.I'll pay the bill in cash.
I think there is a mistake in my bill.I think there is a mistake in my account.
I have/haven't used the minibar.I used/didn't use the minibar.
Could I have some help bringing my luggage down?Please help me get my luggage downstairs.
I really enjoyed my stay.I enjoyed my stay in your hotel.

When communicating with you, a hotel employee will use the following phrases:

PhraseTranslation
Are you ready to check out?Are you ready to leave?
What room were you in?Which room did you stay in?
How would you like to pay?How would you like to pay?
Did you use the minibar?Did you use the mini bar?
I need your room keys, please.I need the keys to your room, please.

Do not want to waste time and stand in line at the check-out from the hotel? We advise you to visit the official website of the hotel and check if you can use the online check-out service. V Lately many hotels offer this option. In this case, you will need to pay the bill with a credit card about a day before the planned departure, and on the day of departure, simply give the keys to the room to the hotel administrator or put them in a special box at the reception.

Watch the following video of the hotel check-out:

Symbols and terms you may need

PhraseTranslation
VacanciesFree places
no vacanciesNo vacant tables
front desk, receptionAdministration, "reception" of the hotel
room serviceRoom service
conciergeConcierge
MaidHousemaid
Bellboy/bellman/porterCorridor / porter - a person who helps carry your things and shows the room
ValetA person who parks the cars of hotel customers
lobbyLobby
Lifts/Elevatorselevators
out of orderNot working (sign, for example, on the elevator)
barBar
RestaurantA restaurant
gymGym
swimming poolSwimming pool
indoor poolIndoor swimming pool
kitchenetteKitchen corner in the room
Please make up my roomPlease tidy up the room (the sign you hang on the door)
Please, do not disturbPlease do not disturb (a sign you hang on the door)
LaundromatSelf-service laundry
complimentary breakfastFree breakfast
Luggage cartLuggage trolley that you can use on site
maximum capacityThe maximum number of people allowed (usually indicated in the elevator)
parking passA card to be attached to the windshield of a car parked in a hotel parking lot
Wake up callPhone call to wake up the client (optional)
Damage chargeA fee that is included in the total bill if you damage or spoil something
pay-per-view movieAdditional fees for watching movies and some shows

We have presented you the most necessary and simple phrases in English for the hotel. We recommend learning them by heart before the trip. Do not forget to use our advice, so as not to get into trouble abroad. We hope our English phrasebook will help you to communicate at the hotel and your stay will be pleasant and unforgettable.

And if you want to always travel in comfort, we invite you to. Our teachers will teach you to speak confidently and competently.

Complete list of words and phrases for download

At the end, we suggest you download 2 documents: one contains all the useful words from the article, and the second contains a list of phrases related to staying in a hotel.

(*.pdf, 305 Kb)